Refund policy

RETURN, REFUND AND CANCELLATION POLICY

Last updated: August 19, 2026

ORDER CANCELLATION

To request cancellation of an order, contact Norevella as soon as possible at norevella@outlook.com.

We will try to cancel the order before it is processed. However, cancellation cannot be guaranteed once the order is being prepared, has been processed, or has shipped.

CHANGE OF MIND

Orders are generally not returnable or refundable for a simple change of mind once processing has begun, except where applicable law requires otherwise.

Please carefully check the colour, quantity, shipping address, and other details before confirming your order.

DAMAGED, DEFECTIVE, OR INCORRECT ITEM

If an item is damaged, defective, or different from what was ordered, contact us within 30 days after delivery.

Please provide:

• your order number;
• a description of the issue;
• photos or a short video clearly showing the item, its packaging, and, when possible, the shipping label.

After review, Norevella may offer, depending on the circumstances, a replacement, a full refund, or another appropriate solution.

The 30-day period used to facilitate claim processing does not limit applicable legal warranties.

LOST OR UNDELIVERED PACKAGE

If tracking shows the package as delivered but you have not received it, first check around the delivery address, with members of your household, and, when appropriate, with the carrier.

Then contact us so we can review the case with our shipping partner. A carrier investigation may be required before a replacement or refund is approved.

RETURN PROCEDURE

Never return a product without first receiving written authorization and instructions from Norevella.

The business address displayed on our website is an administrative address and does not accept merchandise returns.

When a physical return is necessary and approved, we will provide instructions regarding packaging, carrier, label, and the destination address. Depending on the situation, a refund or replacement may be provided without requiring the product to be physically returned.

REFUNDS

Approved refunds are sent to the original payment method within a maximum of 10 business days after approval.

Your bank or card issuer may require additional time before the refund appears in your account.

LEGAL RIGHTS

This policy does not limit mandatory consumer rights, including legal warranties under Québec and Canadian law.

CONTACT

Email: norevella@outlook.com
Phone: 1 844 541-1574