Norevella products
Where can I find the instructions?
Every product page includes a How to use section with product-specific steps, care, and precautions. Ice Ritual also has a more detailed Use & Care Guide.
Are Norevella products medical devices?
No, unless explicitly stated otherwise. Our current products are personal-care, grooming, wellness, or training accessories. They are not intended to diagnose, treat, or prevent disease.
How do I choose a variant?
Differences in colour, format, or function are shown directly on the product page. When a version adds a feature—for example, massage on EyeRest—it is identified in the variant selector.
Ice Ritual
How do I use it?
Fill Ice Ritual with clean water while leaving a little room for expansion, freeze it, allow the surface to temper slightly, then glide it gently over clean skin using continuous movements. Do not hold it still against the skin.
Can I add oils, lemon, or other ingredients?
We recommend clean water only. Added ingredients can irritate the skin, stain the product, or affect its durability.
Orders and delivery
Where do you currently ship?
The store is currently configured for Canada. Actual availability for each product depends on the fulfillment routes offered by our fulfillment partner at the time of purchase.
How long does delivery take?
Allow approximately 1–3 business days for processing, followed by about 7–15 business days in transit for eligible products and destinations. Timelines are estimates and can vary.
Is delivery tracked?
When the carrier provides a tracking number, it is sent by email after dispatch. The first tracking events can take a few days to appear.
Refunds and order issues
Do you accept change-of-mind returns?
Once an order has been processed, we generally do not accept returns or refunds for a change of mind, personal preference, or colour choice unless a right is provided by law. See the Refund Policy for details.
What if my product is damaged, incorrect, incomplete, or defective?
Email norevella@outlook.com promptly with your order number and clear photos or a short video. After review, we will provide the appropriate remedy.
Do I have to return the product?
Never ship a product without our written instructions. If a physical return is required, we will tell you exactly where and how to send it. Norevella’s administrative address does not accept return parcels.